Privacy Policy
EGB Training Centre Pty Ltd
Last updated: 13 November 2026
EGB Training Centre Pty Ltd (“EGB”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and share personal information when you enquire, visit our website, book a trial or train with us.
1. Information we collect
Depending on your dealings with us, we may collect:
Your name, contact details, suburb, age and training interests.
Parent or guardian details, a child’s name and age, and emergency contacts.
Trial bookings, membership details, attendance, waivers and communications.
Billing and transaction information. Our payment providers may collect bank or card details to process payments.
Relevant injury or health information needed for safe participation, with your consent unless another lawful basis applies.
Please only provide information about someone else where you have authority to do so. Parents or guardians should manage enquiries and enrolments for children.
2. How and why we collect information
We collect information through our website, Facebook and Instagram enquiry forms, booking and membership platforms, phone calls, messages, emails and in-person conversations.
We use it to answer enquiries, recommend suitable classes, arrange trials, manage memberships and payments, support safe training, maintain business records and meet applicable legal obligations.
If you choose not to provide information we need, we may be unable to contact you, complete a booking or provide a particular service.
3. Marketing and your choices
When you submit an enquiry, we may contact you by phone, SMS or email about that enquiry and suitable trial or membership options.
We send other promotional communications where we have your consent or are otherwise permitted by law. You can stop marketing messages by following the unsubscribe instructions or emailing info@egbtraining.com. You can also ask us to stop marketing calls.
Opting out of marketing does not prevent essential messages about an existing booking, membership, payment or safety matter. We do not use health information for marketing.
4. Who we share information with
We share information where needed with authorised team members and providers that help operate EGB. These include Squarespace for our website, XODA for bookings and memberships, Zoho for email, Ezypay and NAB for payments, and Meta for Facebook and Instagram enquiries and advertising.
We may also disclose relevant information to professional advisers, insurers, emergency services or authorities where necessary and permitted or required by law. We do not sell your personal information.
5. Website information and cookies
Our website and the platforms you use to interact with us may collect technical information such as your IP address, browser, device and pages visited, and may use cookies to operate services and understand website use.
You can manage cookies through your browser and any cookie controls offered on the website. Restricting cookies may affect some features.
Third-party platforms, including Meta, also handle information under their own privacy policies.
6. Photographs and videos
We seek permission before using identifiable photographs or videos for EGB’s promotional content, including permission from a parent or guardian for children.
Contact us if you do not wish to appear in promotional content or want to withdraw permission. We will stop new promotional uses and, where reasonably practicable, remove existing content from channels we control. We may be unable to retrieve printed material or copies shared by others.
7. Storage, security and retention
We keep information in business systems and, where relevant, paper records. We take reasonable steps to protect it through restricted access and appropriate electronic and physical safeguards.
We retain information for service delivery, necessary business records and applicable legal or insurance obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it, unless it must be retained by law.
8. Access, corrections and complaints
You can request access to your personal information or ask us to correct it by contacting info@egbtraining.com. We may verify your identity before responding. If we cannot fulfil a request, we will explain why.
To raise a privacy concern, email us with details of what happened and the outcome you would like. A director will review the complaint, investigate as needed and aim to respond within 30 days. If more time is needed, we will explain why.
If your concern remains unresolved, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au to ask about your options.
9. Contact and updates
Privacy contact: The Directors
EGB Training Centre Pty Ltd
Email: info@egbtraining.com
Address: 8/3–5 High Street, Kippa-Ring QLD 4021
Website: https://www.egbtraining.com
We may update this policy as our services or practices change. The current version will be published on our website.